Challenge: Projects were stalled because of ineffective collaboration, particularly in meetings
Underlying issue: A vicious cycle: chronically late, back-to-back meetings with no breaks led to pervasive multi-tasking as a survival strategy.
As a result, meetings produced low-quality dialogue and inconsistent follow-through. This led to more meetings, leaving less and less time to prepare for them, causing meeting time to be even less effective.
Solution: Shifting the standard meeting duration to 45 minutes facilitated more on-time starts and created space for follow-through. Skill-building improved meeting design and management.
Implementation: Through townhalls and a communication cascade, leaders asserted that improving meeting effectiveness by 20% would produce the productivity equivalent of hiring 100 people in during a hiring freeze.
Outcome: Positive impact on both awareness and behavior across the organization with 50% of the group indicating their meeting behaviors have changed significantly