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Looking Forward At Year End
2020 was a horror movie with an implausible number of plot twists. Remember when the big story was the devastating Australian bushfires? While January 1 won’t be a light switch, it is increasingly likely that we’ll take steps…
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How The Ancient Practice Of Gratitude Helps Modern Teams Thrive
Gratitude comes to the forefront every November and many of us are familiar with personal rituals like a gratitude journal, which are indeed beneficial any time of year. However, the origins of this emotion we call gratitude…
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Make Hybrid Meetings The Best Of Both Worlds
The whole point of a hybrid is to combine the best attributes of two good things into a single even better thing. Think Myer lemons and the Apple Watch. Sometimes, however, they end up being the worst of both, such as the…
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Navigate Competing Priorities Through “Even Over” Statements
Multiple priorities are a necessity in today’s complex organizations. Coupled objectives keep a system in balance. If the only goal is getting a product to market quickly, for example, you might sacrifice quality or employee…
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Reinventing Work Step 2: Challenge The Old And Imagine The New
We’ve always been reinventing work. In the 1990s, I was in technology sales for GE based in Dallas, Texas. Back in the time of Dilbertian cubicles, a typical workday looked like this: To learn about a prospective customer,…
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Reimagining Work: Step 1
With fall school schedules uncertain and people working from home for longer than we imagined, it’s clear that the temporary fix of transferring in-person office habits to a virtual environment isn't going to work long-term.…
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Shifting Beliefs About Working From Home
The pandemic is changing long-held beliefs about work, and specifically beliefs about working from home. In an informal survey of knowledge workers conducted in early May, we found that 42% of respondents had shifted their…
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Meeting Data Is Culture Data
Meetings are a microcosm of your organization. They are where culture gets shaped, true values are revealed, and belonging cues are sent and received. If you espouse a culture of innovation, but shut down contrarian ideas…
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Mental Models And Metaphors:
How To Stay On The Same Page When You’re Not In The Same Place
In a physical work environment, ambient information helps us stay oriented. For example: a colleague’s expression as she leaves a conference room signals she’s overloaded despite cheerfully accepting another assignment a…
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Two Ways The Pandemic Has Made Us Better Leaders
Across the globe, business leaders are beginning to consider what a “return” to the office means. While we all crave a return to normalcy, the workplace will never be the same. Leaders are being called upon to carefully navigate…
